leon's service man, randy, came today to either replace the legs on table 2 or give me table 3 but it turned out that table 2 was just fine and only needed a little elbow grease to attach the legs. he was pleasant, helpful, and knowledgeable so i'm giving leon's kudos for excellent service.
the whole shebang has to have cost leon's more than i paid for the table but the good service will send me back there for furniture i intend to buy in the future.
what a difference from when i bought the fridge from sears a few years ago and the door magnets were so strong that the fridge pulled away from the wall when the door was opened. i had them replace fridge 1, thinking it was just a problem with it alone but then had the same problem with fridge 2. i called the appliance manager and told her i wanted it replaced with a completely different model..i'd pay the difference in price...and she flatly refused, saying that they'd replaced the fridge once and wouldn't do it again. it took a conversation with the store manager to have it replaced but i'd still not buy anything large from sears again.
customer service is so important in a business that, if it isn't up to par, there are plenty of other places to shop. i transferred my major purchase shopping to leon's and it paid off.
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