A 52 year old man worked 10 years night shift at a Mac's Milk in Hamilton. I just read that this man was robbed while working and handed over the money to the robber as he was supposed to do. As the drunken thief got to the door, he fell and the Mac's employee decided it was safe to hold him down until police arrived. He saved his employer quite a bit of money and was fired for his effort!
Why, you might ask? Well, he apparently signed a contract 10 years ago saying he would not attempt to intervene in any store robbery. Now, I agree he shouldn't have done so but only for his own safety, but to fire this man??? The owners of Mac's Milk should be ashamed of themselves. They had a darned good employee for 10 years and they tossed him out when he tried to save them money.
I hope they lose customers who understand the unfairness of Mac's Milk actions. I also hope the fired employee is hired immediately by someone who appreciates his integrity.
I'm a little sensitive to the topic of good employees having just had an uncomfortable incident at Walmart where the cashier could have been a bit more polite. We were left wondering how much training some of these service people get in showing plain courtesy to the paying public. I usually praise Walmart people but maybe it's time for every store to give their employees a crash course in courtesy.
Anyway, a polite employee will be instrumental in drawing customers back to their store. A surly employee will chase them away. Simple logic!
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